HOW DO I PLACE MY ORDER?
To place your order, follow these steps :
1. Browse through our catalogue of products until you find something you like, choose the product and click on the ‘Add to Cart’ button
2. You can either choose to continue shopping or confirm the order.
3. Once the cart is all set, proceed to checkout, submit your shipping address, select the desired payment process and confirm your order.
HOW WILL I RECEIVE MY ORDER?
We will ship your product on your mentioned shipping address. We have tie ups with reputed courier companies, so your orders will be delivered to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.
HOW WILL I GET A CONFIRMATION THAT MY ORDER IS PLACED SUCCESSFULLY?
We'll send an email with your order information to confirm and another email when your order is shipped out. However, the order will be accepted and sent to you once your credit card/debit card and address details have been approved and verified. Sit back, relax and wait for your chosen product/s to arrive.
I TRIED PLACING MY ORDER USING MY DEBIT / CREDIT CARD / NET BANKING. THE ORDER WAS NOT SUCCESSFUL BUT MY MONEY GOT DEDUCTED. WHAT REALLY HAPPENED WITH MY MONEY?
Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. Email us with your contact details and we will help you sort it out.
HOW SHOULD I CHECK THE STATUS OF MY ORDER?
1. Once your order is placed, we will send you a confirmation of your order details over email. Again, once we dispatch your shipment you will be notified. In case of any unusual event which delays your order, you would receive a special update from our end.
2. If you still have apprehensions, write to us at thehopeburrow@gmail.com and your issue will be addressed.
